About me

DEWAN MAHMUD
QA Analyst | Hardware Support Specialist | Customer Service Professional
1323 Chase Common Drive, Norcross, GA 30071
Cell: (678) 851-6874 | Email: rockyit10@gmail.com
Portfolio: www.dewantech.com
LinkedIn: www.linkedin.com/in/dewan-mahmud-a579a0265

SUMMARY

ISTQB-Certified QA Analyst with experience in software testing, hardware support, and customer service. Skilled in troubleshooting, manual/automation testing and client support.

Currently training online with Per Scholas in Full Stack Development (JavaScript, HTML, CSS, Node.js) to expand technical skills and career opportunities.

EXPERIENCE

Postal Worker CPU Unit and Retail Manager | USA | Jan 2025 - Present

- Managed daily operations of USPS Contract Postal Unit (CPU) within retail environment

- Oversaw retail sales, customer service, and USPS compliance

- Handled inventory, staff supervision, and cash management

QA Analyst – Anaconlegion Inc. (Contract) | USA | Jan 2023 – Dec 2024
- Performed manual testing, wrote test cases, and tracked bugs.
- Provided system troubleshooting and client support.

Computer Consultant – Maq Inc. | USA | Feb 2019 – Jun 2020
- Repaired PCs, configured software, and supported small networks.

Consultant – Chattahoochee Oil Co. | USA | Jan 2014 – Dec 2018
- Provided IT support and diagnosed system issues.

Founder – FlimTech Intl. Ltd. | Bangladesh | Jun 2016 – Dec 2022

-Provided camera rental services for film and media production

-Specialized in film editing and post-production services

-Upgraded and modified drones for aerial photography and videography

Founder – BIT Technology (Training Center) | Bangladesh | Jan 2008 – Jun 2021
- Trained students in computer hardware repair and maintenance.

TECHNICAL SKILLS

QA & Testing: Manual Testing, Automation Testing, Test Case Design, Bug Reporting, Regression Testing

Tools & Frameworks: Selenium WebDriver, Postman, JIRA, TestRail, Git, Visual Studio Code

Operating Systems: Windows, macOS, Linux

Hardware & Networking: PC Repair, Upgrades, OS Installation, Network Setup, Custom PC Builds

Soft Skills: Customer Support, Team Collaboration, Troubleshooting, Problem Solving

EDUCATION & CERTIFICATIONS

Bachelor’s in Computer Science and Engineering – AUST, Bangladesh (2010)
GED – (2017) Completed to meet US Education Requirements.
ISTQB Certified Tester (FL Agile) – ASTQB, USA (2023)
QA Analyst Certification – Janbask Training Center (2023)